Waste Removal Edgware Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Edgware provides waste removal and collection services to customers. By making a booking, confirming a quotation, using our website, or allowing our team to collect waste from your premises, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with the booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, landlord, managing agent or organisation that requests or receives waste removal services from us.

Services means waste removal, rubbish clearance, bulky waste collection, recycling, and associated loading and transport provided by us.

Waste means any items, materials or goods presented for collection and disposal, including household waste, garden waste, commercial waste and bulky items, but excluding hazardous or prohibited waste as outlined in these Terms.

Premises means the address or location where the waste is to be collected or where the Services are to be provided.

2. Scope of Services

We provide waste collection and removal services, including the loading, transportation and lawful disposal or recycling of waste from residential and commercial premises. The specific scope of each job will be set out in a quotation or booking confirmation based on the description of waste and access details provided by the Customer.

We reserve the right to amend the price or refuse part or all of the job if, upon arrival, the waste type, quantity, access, or conditions materially differ from those described at the time of booking.

3. Booking Process

3.1 Bookings may be made by telephone, email or through our online enquiry process. A booking is only considered confirmed when we have provided written or verbal confirmation, including an estimated price or pricing basis and a date or time slot for the collection.

3.2 The Customer is responsible for providing accurate information about:

the type and approximate volume or weight of waste;

any access restrictions, such as stairs, narrow passages, lack of parking, or restricted loading areas;

any items that may be hazardous or require special handling.

3.3 Time slots are given as estimates. While we aim to attend within the agreed slot, we do not guarantee exact arrival times. Factors such as traffic, previous jobs, or operational issues may cause delays. We will use reasonable efforts to inform the Customer of significant delays or the need to reschedule.

4. Quotations and Pricing

4.1 Any quotation provided prior to arrival is based on the information supplied by the Customer and is an estimate only. Final pricing may change after the waste and access conditions have been assessed on site.

4.2 Where pricing is based on volume, weight or labour time, our team will assess the waste on arrival and confirm the price before commencing work. If the Customer does not agree to the revised price, we reserve the right to refuse the job or adjust the scope of work.

4.3 All prices are inclusive or exclusive of VAT as stated at the time of quotation. If applicable, VAT will be added at the prevailing rate.

4.4 Additional charges may apply for:

extra labour time beyond that included in the quotation;

difficult access or carrying distances not disclosed at the time of booking;

items requiring special disposal, such as mattresses, fridges, tyres or electrical equipment, where higher disposal fees apply.

5. Payments

5.1 Payment is due in full upon completion of the Services, unless otherwise agreed in writing in advance. We may request part or full payment before commencing work.

5.2 We accept common payment methods such as debit or credit card, bank transfer or cash, subject to availability at the time of service. We reserve the right to refuse certain payment methods at our discretion.

5.3 For business customers with agreed credit terms, invoices are due within the payment period stated on the invoice. If no period is stated, payment is due within 14 days from the date of invoice.

5.4 If the Customer fails to pay any amount by the due date, we reserve the right to charge interest on overdue sums at the statutory rate and to recover all reasonable costs incurred in collecting the debt.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by contacting us directly.

6.2 If a booking is cancelled or rescheduled by the Customer with at least 24 hours notice before the agreed time slot, no cancellation fee will normally apply.

6.3 If a booking is cancelled or rescheduled with less than 24 hours notice, or if we arrive at the Premises and are unable to carry out the Services for reasons beyond our control, we may charge a call-out or cancellation fee to cover our costs.

6.4 We may cancel or reschedule a booking if:

the Customer has provided incomplete or inaccurate information about the waste or access;

weather, traffic, safety or operational issues prevent us from attending or carrying out the work;

the Premises are not safe or suitable for our team to work.

6.5 In such cases, we will use reasonable efforts to inform the Customer as soon as practicable and to offer an alternative time slot where possible. We will not be liable for any loss or inconvenience arising from such cancellation or rescheduling, except as required by law.

7. Access and Customer Responsibilities

7.1 The Customer must ensure that:

safe and reasonable access to the Premises is available at the agreed time;

parking or loading arrangements are in place, including any necessary permits or permissions;

someone with authority to approve the work and any changes in price is present during the collection, unless otherwise agreed.

7.2 The Customer is responsible for securing permission from the property owner, landlord, managing agent or any relevant party for us to enter and collect waste from the Premises.

7.3 The Customer must not present for collection any waste that is hazardous, prohibited or not disclosed at the time of booking. We may refuse such items or charge an additional fee where special handling is required.

8. Waste Regulations and Prohibited Items

8.1 We operate in accordance with applicable UK waste legislation and regulations, including requirements relating to waste carrier licensing and duty of care. We will transport and dispose of collected waste only at authorised facilities.

8.2 Certain types of waste cannot be collected or require prior agreement, including but not limited to:

asbestos and materials containing asbestos;

clinical or medical waste, syringes or pharmaceutical products;

chemical waste, solvents, paints and oils, unless agreed;

gas bottles, fuel tanks or pressurised containers;

explosives, firearms or ammunition;

radioactive materials;

any waste classified as hazardous under applicable law without our prior written consent.

8.3 If such items are discovered among the waste during loading, we may refuse to remove them, adjust the price to cover specialist handling, or halt the job altogether for safety reasons.

8.4 The Customer remains legally responsible for any prohibited waste presented for collection that has not been lawfully declared or agreed in advance. We reserve the right to recover from the Customer any fines, charges, or costs we incur as a result of such waste being included.

9. Title to Waste and Environmental Duty of Care

9.1 Ownership of the waste transfers to us once it has been loaded onto our vehicle and full payment has been made, subject to these Terms and applicable law.

9.2 We will endeavour to divert as much waste as reasonably possible from landfill through reuse and recycling, in line with commercial and environmental considerations.

9.3 On request, and where applicable for commercial collections, we may provide confirmation of lawful disposal or a waste transfer note in accordance with UK regulations.

10. Liability and Limitations

10.1 We will carry out the Services with reasonable care and skill. However, we will not be liable for:

any loss or damage arising from inaccurate or incomplete information supplied by the Customer;

indirect, consequential or purely economic loss, including loss of profit, business, revenue, contracts or goodwill;

delay or failure to perform our obligations due to events beyond our reasonable control, such as traffic, severe weather, accidents or emergencies.

10.2 The Customer must notify us of any damage to property that is alleged to have been caused by our team as soon as reasonably practicable and in any event within 48 hours of completion of the Services. We may request photographs and reasonable access to inspect the alleged damage.

10.3 Our liability for any damage to property, where proven to result from our negligence, will be limited to the reasonable cost of repair or replacement, subject to a fair assessment of wear and tear and existing condition.

10.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

11. Customer Indemnity

The Customer agrees to indemnify and keep us indemnified against all claims, losses, damages, costs and expenses arising from:

the inclusion of hazardous or prohibited waste not disclosed at the time of booking;

any breach by the Customer of these Terms and Conditions;

any claim by a third party alleging that we were not authorised to enter the Premises or remove the waste.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as possible so that we can attempt to resolve the issue informally.

12.2 We may ask for written details and supporting evidence, such as photographs, to investigate the complaint properly.

12.3 We will aim to respond to complaints within a reasonable time and to reach a fair resolution where appropriate. If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before commencing legal proceedings.

13. Data Protection and Privacy

13.1 We collect and process personal data such as names, contact details, addresses and payment information for the purpose of providing our Services, managing bookings and handling enquiries.

13.2 Personal data will be handled in accordance with applicable data protection laws. We will not sell personal data to third parties and will only share it where necessary to provide our Services, comply with legal obligations, or protect our rights.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking.

14.2 Any changes to these Terms will not affect completed Services but will apply to future bookings from the date the updated Terms are made available.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our waste removal services.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided to the Customer, constitute the entire agreement between the parties in relation to the Services and supersede all previous discussions, understandings or agreements, whether written or oral.

By proceeding with a booking or allowing our team to remove waste from your premises, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.